SHIPPING & RETURNS
How much does shipping cost?
Shipment pricing is determined by weight. Prices below are for shipping within the United States.
- Free Shipping: Spend over $200 and you will receive free domestic shipping. Delivery within 5 business days.
- $2.95 | USPS First Class: If your order weighs less than 1lb, it can be shipped via USPS First Class and your order will arrive within 5 business days.
- $6.95 | Ground Shipping: If your order weighs more than 1lb, it will be shipped via FedEx Smartpost and your order will arrive within 5 business days.
- $10.95 | Priority Shipping: If you would like your order faster, choose Priority Shipping and your order will arrive within 3 business days via USPS Priority.
- $29.95 | Express Shipping: Choose our fastest level of service if you would like to receive your order within 2 business days. Your order will be shipped either via USPS Priority Express or via FedEx 2 day depending on which is faster.
- $30 FedEx International to Canada: We offer a $30 flat rate to Canada via FedEx International for orders under 5 lbs. The flat rate increases to $40 for packages over 5 lbs. Customs and duties are the responsibility of the recipient. Delivery in 6-10 days with tracking.
Can I expedite my order? Yes, we recommend that you choose Priority Express if you would like your order expedited. It is a flat rate of $25.00 and delivery is guaranteed in 1-2 days. If you need your item by a specific date, please email us at email@example.com so we can do our best to accommodate your requests. If you are placing an international order would like to expedite shipping, please contact us via email so we can arrange this for you.
When will I get my order? We fulfill orders Monday through Friday. If we receive your order by noon, it will be processed and shipped that day. If you place an order over the weekend, it will be shipped on Monday. You will receive a USPS tracking number once your order has shipped. Once shipped, packages typically take 3-5 business days to arrive.
What if I need to change my order? Please contact us at firstname.lastname@example.org as soon as possible. We won't be able to alter orders after they have shipped.
Do you ship to Canada? Yes, we proudly ship to our friends in Canada. We offer FedEx International for a flat rate of $30 for orders under 5 lbs. The rate increases to $40 for order over 5 lbs. Delivery takes 6-10 days with tracking. Please note: We are not responsible for delays incurred by customs agencies. The customer is responsible for the cost of customs, duties, or taxes. We do not control these fees and they vary by country.
RETURNS & EXCHANGES
Follow these 3 easy steps to return your item(s):
1. Send an email to email@example.com with your order number. Indicate if you will be returning or exchanging.
2. You will receive a pre-paid USPS label within 24hrs. Simply print the label, fill out the return/exchange slip and drop your item off at any USPS drop box or give it to your mailman.
3. All returns and exchanges are processed within 48hrs of receipt. We will promptly process your return or exchange upon receipt of the unworn item(s).
- At this time we can only accept exchanges for the same style in a different size. If you want a different style, please send us an email at firstname.lastname@example.org indicating that you would like to exchange and return the item as indicated. We will send you a shipping code for free shipping and you can place a new order for the other style.
- All returns and exchanges must be processed within 30 days of the initial purchase date. All items must be received in unworn, unwashed, and undamaged condition. If the item is not received in this condition we will be unable to process a return or exchange.
- We do not accept returns on final sale items. We'll do our best to accommodate exchanges when possible.
- We do not offer free returns or exchanges to international customers.