SHIPPING ORDERING RETURNS & EXCHANGES
FIT & SIZING LAST CHANCE ROOM DISCOUNTS & PROMOS
GIFT CARDS KITS OTHER

 

SHIPPING

Method

Cost

Expected Arrival

Standard (under $25)

Free

3-5 days

Standard (over $25)

$6.95

3-5 days

Standard (over $200)

$10.95

3-5 days

Express (Any amount)

$29.95

1-2 days

 

  • When will my order ship?
    • Orders ship within 24-48 hours of purchase, Monday through Friday. Orders placed after 1pm on Friday will ship on Monday. Please note: we do not ship over the weekend or on major U.S. holidays.
  • How can I track my package?
    • You will receive a tracking number via email once your order has been fulfilled. Please allow up to 24 hours for the tracking to begin. Sometimes there is a delay between when the label is printed and when the package starts moving.
  • Where does Brass ship to?
    • We currently ship within the United States and Canada.
  • Where does my order ship from?
    • All of our orders ship from our warehouse in Devens, Massachusetts.

 

ORDERING

I have a question about my order. Help!

  • Email us, stat! We are more than happy to answer any question you have whether it be about sizing to tracking. The easiest way to reach us is via email. We do our best to answer all emails within 24 hours Monday through Friday. If you email over the weekend, we will respond on Monday. If you have an immediate issue, you can also call us from 9AM to 5PM EST Monday through Friday at (857) 362-7708. 
    • Can I change or cancel my order?
      • Yes, but please contact us as soon as possible. Our warehouse is super speedy and tries to fulfill all orders within 24 hours, Monday through Friday. We’ll do our best to help you with any changes or cancellations before your order is shipped out. Email or call (857) 362-7708. If we are unable to cancel your order or make the adjustment, your order will be shipped and you will be responsible for the return of the items upon receipt.
    • Do you have a “gift” option?
      • At the moment we do not have a gift option.
    • How can I check the status of my order?
      • Once your order is fulfilled, you will receive an email with tracking information. You will be able to click on this tracking number to see the status of your order 
    • What if something I ordered arrived damaged?
    • What do I do if my package is lost or stolen?
      • In order to avoid this issue, we recommend you send packages to a safe and secure address. If the tracking number of your package indicates that it was delivered to the proper address, there is not much we can do. We are not responsible for lost or stolen packages, but you can place a claim with the shipping service. You can always email us and we will do our best to help you out 

     

    RETURNS & EXCHANGES

    • What is your return policy?
      • We believe in a wardrobe filled with pieces you love and reach for over and over again. If you’re not in love with your new Brass item(s), you have 30 days from the initial order date to return your items. Clothing must be received in original packaging, unworn, unwashed, and in sellable condition.
    • What happens if I am past the 30-day return policy?
      • We understand that life is busy and the small this can slip away from us, but if you send a return back past our 30-day return policy we will refund you with merchandise credit.
    • How about items from The Last Chance Room?
      • All items within our Last Chance Room are marked as final sale. These items have been reduced in price and cannot be returned for a refund or credit. We understand that buying a final sale item can be tricky, so if you have any questions regarding sizing, please reach out to us via email.
    • How do I make a start a return?
      • It’s easy! You can quickly create a pre-paid label using our online system here. $7.00 will be deducted from your original purchase price to cover the cost of return shipping. We encourage customers to get the right size the first time. If you need help with sizing, email us!
      • Want to avoid the return label fee? No sweat. You've got options:
        • Choose merchandise credit. Send us an email at info@brassclothing.com. Tell us your order number and the items you are sending back. Upon receipt and processing of your items, you will be emailed merchandise credit in the amount of the items you returned.
        • Pay for your return shipping. Simply ship your item(s) to: Brass, c/o Quiet Logistics, 235 Barnum Road, Devens, MA 01434. Your return must be received within 30 days of the original order date and we are not responsible for packages that are lost in transit. We recommend using a service that provides tracking and insurance.
    • When will I be refunded?
      • Once your item has been received and inspected at our warehouse, you will be refunded within 5-8 business. Please note: We do not offer free shipping, therefore your original shipping charges will not be refunded.
    • Do you offer exchanges?
      • Yes – we do! Email us to start the process. Indicate which item(s) you would like to exchange and we’ll take it from there. At this time we can only accept exchanges for the same style in a different size. Please note:If you choose to make an exchange, the $7.00 return shipping fee does not apply.
    • How long does the exchange process take?
      • We created a simple exchange process that will get you your new item as quickly as possible. Shoot us an email so we can walk you through the process. 
    • I received the wrong item. Help!
      • We are so sorry about that! Email us ASAP and we will be sure to get you the item you ordered right away.
    • How do I return or exchange a gift?
      • Email us with the gift giver’s name/email, the order number (if possible) and your shipping address, so that we can walk you through the process. Exchanges will be sent out as soon as the original item is received at our warehouse. We are also more than happy to email you a digital gift card for the original amount paid for your gift if you would like to try a different item.

     

    FIT & SIZING

    • I’m new to Brass. How does your clothing fit?
      • We do our best to make our clothes “fit true to size” which means if you are generally a medium in major brands (GAP, J.Crew, Banana Republic) you will be a medium in Brass. Some styles fit looser or more fitted, in which case this will be noted in the product description. Also, our customers are very helpful about leaving size recommendations in the reviews!
    • Can you recommend something for me?
      • We’d love to! You can discover a few of our bestsellers here. These pieces are the perfect introduction to our line; they’re great staple additions to any wardrobe.
        • The Ponte Pants: The perfect balance between a legging and a pant. The heavy weight fabric paired with the 3" elastic waist band flatters and slims. No bagging out or floppy elastic waist. The back pockets make this pant functional and still allow you to pair under a dress in cooler months.
        • The Pencil Dress: Fitted, but in a fabric that flatters all figures, this is the perfect dress for a woman who loves her curves. With a longer skirt length and sleeves, you'll feel professional but with a touch of sass.
        • The Tank Maxi: Made with a super soft knit jersey, this maxi is a blank canvas you can dress up or down.
      • If you’d like recommendations specific to you, email us with your bra size, denim size, and typical dress size. You can even include a photo and we’ll let you know what will work best!

     

     KITS

    • What’s the deal with the Kits?
      • We have created a collection of signature Kits that pair together 3-4 foundational basics. All available kits are listed on the top of our home page labeled SHOP KITS+. We choose pieces that can be easily mixed and matched to make multiple outfits with minimal effort. Plus, you get an additional 10%. That's a win-win. Our Kits are designed to deliver value on both quality and price. Therefore, no other discounts or coupons can be applied to Kit orders.
    • Can I exchange something from a Kit?
      • We offer free exchanges if you need to exchange the same style for another size. We do not offer exchanges for different styles.
    • Can I return something from a Kit?

     

    DISCOUNTS & PROMOTIONS

    • Do you provide discounts/have sales?
      • We don't hold sales or offer discounts very often. We do however offer customers a last chance for styles with limited sizing that will not be restocked.All products are reduced by 15-30% and can be found in our Last Chance Room.
    • I have a discount code! How do I apply it to my order?
      • To add a discount code to your order, all you have to do is simply enter the code in the "Discount/Gift Card" box at check out. Once you enter your code your total will reflect your order’s new amount.

     

    GIFT CARDS

    • Where can I purchase a Brass gift card?
      • Well, aren’t you nice! You can purchase a Brass gift card directly from our website under “Gift Cards”. All gift cards will be sent via email to the email address of the person who placed the order. You can then forward this email to the recipient or you can click the link to be taken to a page where you can print out the gift card and give it in person. 

     

    LAST CHANCE ROOM

    • What is The Last Chance Room?
      • All items within our “Last Chance Room” are marked as final sale. These items have been reduced in price and cannot be returned for a refund or credit. We understand that buying a final sale item can be tricky, so if you have any questions regarding sizing, email us! We're here to help.
    • Can I return a “Last Chance Room” item?
      • Final Sale items cannot be returned. If size is your issue, we will do our best to accommodate exchanges of the same style, in another size, if available. We cannot guarantee due to limited sizes and quantities. If you are new to Brass, we do not recommend you purchase something from The Last Chance Room. Instead, try one of our best-sellers and find out your size. Then, you can take advantage of Last Chance Room items knowing your fit!

     

    OTHER 

    • How do I learn about new product and events?
      • First, sign-up for our newsletter. You’ll get $10 off your first purchase and we only send out quality emails, no spam. Second, follow us on Instagram – it’s where we announce new product launches and in-person events.
    • Where is your clothing made?
      • All of our clothing is designed in house at our office in Boston, MA and manufactured at either on of our two partner factories located in Hangzhou, China. Our design team visits our factories multiple times a year to ensure a strong working relationship and to continually improve the quality of our products. Learn more about our commitment to producing ethically here.
    • What do I do if something is out of stock?
      • We are so sorry for the inconvenience! If a product you are looking for is out of stock, we strongly recommend you sign up to be on the product waitlist. You can do this on the individual product page. We do get a handful of items back in stock from returns and exchanges, so it is definitely worth signing up in order to be notified if the item comes back in stock!
    • Do you offer wholesale partnerships?
      • We sincerely appreciate you interest in our collection, but at this time we do not offer wholesale partnerships.
    • Can I try your clothes in-person?
      • Yes, you can! If you are in the Boston area, you can visit the Style Studio, located at our office. We offer 45 minute appointments where you can come in and try on all items in person. We stock all of our styles in every size, except for items in The Last Chance Room. We will place an order for you and you will receive free shipping on items purchased at your appointment. At this time, we do not have items available for takeaway.