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SHIPPING ORDERING RETURNS & EXCHANGES
FIT & SIZING LAST CHANCE ROOM DISCOUNTS & PROMOS
GIFT CARDS CLOSET KITS OTHER

 

SHIPPING

Method

Cost

Expected Arrival

Standard (under $25)

Free

3-5 days

Standard (over $25)

$9.95

3-5 days

Express (Any amount)

$29.95

1-2 days

 

  • When will my order ship?
    • Orders are currently shipping out on Monday, Wednesday, and Fridays. Orders placed after 1pm on Friday will ship out the following week. Please note: we do not ship over the weekend or on major U.S. holidays.
  • How can I track my package?
    • You will receive a tracking number via email once your order has been fulfilled. Please allow up to 24 hours for the tracking to begin. Sometimes there is a delay between when the label is printed and when the package starts moving.
  • Where does Brass ship to?
    • We currently ship to the United States and Canada.
  • Do you ship internationally?
    • We ship to our northern neighbors in Canada! Please note: Canadian customers are responsible for all duties and taxes upon delivery. We do not offer DDP options at this time. Returns and exchanges must be initiated and paid for by the customer. Read all of the details of Canadian shipping here.
  • Where does my order ship from?
    • All of our orders ship from our warehouse in Boston, Massachusetts.

 

ORDERING

I have a question about my order. Help!

  • Email us, stat! We are more than happy to answer any question you have whether it be about sizing to tracking. The easiest way to reach us is via email. We do our best to answer all emails within 24 hours Monday through Friday. If you email over the weekend, we will respond on Monday. 
    • Can I change or cancel my order?
      • Yes, but please contact us as soon as possible. We are unable to make changes to an order once it has bee fulfilled. If we are unable to cancel your order or make the adjustment, your order will be shipped and you will be responsible for the return of the items upon receipt.
    • Do you have a “gift” option?
      • At the moment we do not have a gift option.
    • How can I check the status of my order?
      • Once your order is fulfilled, you will receive an email with tracking information. You will be able to click on this tracking number to see the status of your order 
    • What do I do if my package is lost or stolen?
      • In order to avoid this issue, we recommend you send packages to a safe and secure address. If the tracking number of your package indicates that it was delivered to the proper address, there is not much we can do. We are not responsible for lost or stolen packages, but you can place a claim with the shipping service. You can always email us and we will do our best to help you out. 

     

    RETURNS & EXCHANGES

    • What is your return policy?
      • We believe in a wardrobe filled with pieces you love and reach for over and over again. If you’re not in love with your new Brass item(s), you have 14 days from the date of delivery to return your items. Clothing must be received in original packaging, unworn, unwashed, and in sellable condition. Please note: we are currently unable to create return labels which originate in Canada so Canadian return shipping will need to be at the expense of the customer. 
    • What happens if I am past the 14-day return policy?
      • We understand that life is busy and the small things can slip away from us, but if you send a return back past our 14-day return policy we will refund you with merchandise credit no more than 21 days after the date of delivery.
    • How about items from The Last Chance Room?
      • All items within our Last Chance Room are marked as final sale. These items have been reduced in price and cannot be returned for a refund or credit. We understand that buying a final sale item can be tricky, so if you have any questions regarding sizing, please reach out to us via email.
    • How do I make a start a return?
      • It’s easy! Customers in the US can quickly create a pre-paid label using our online system here. $7.00 will be deducted from your original purchase price to cover the cost of return shipping. We encourage customers to get the right size the first time. If you need help with sizing, email us!
      • Want to avoid the return label fee? No sweat. You've got options:
        • Choose merchandise credit. First, begin your return via our returns system here. Then, send us an email at info@brassclothing.com. Tell us your order number and the items you are sending back. Upon receipt and processing of your items, you will be emailed merchandise credit in the amount of the items you returned. 
    • When will I be refunded?
      • Once your item has been received and inspected at our warehouse, you will be refunded within 8-10 business days. Please note: We do not offer free shipping, therefore your original shipping charges will not be refunded.
    • Do you offer exchanges?
      • Yes – we do! Customers in the US can start the process on our online system. Indicate which item(s) you would like to exchange and be sure to click either "too small" or "too large" for the return reason to prompt the system to give you the option to exchange for the size and color you would prefer. At this time we can only accept exchanges for the same style in a different size or color. Please note: If you choose to make an exchange, the $7.00 return shipping fee does not apply. 
    • I received the wrong item. Help!
      • We are so sorry about that! Email us ASAP and we will be sure to get you the item you ordered right away.
    • How do I return or exchange a gift?
      • Email us with the gift giver’s name/email, the order number (if possible) and your shipping address, so that we can walk you through the process. Exchanges will be sent out as soon as the original item is received at our warehouse. We are also more than happy to email you a digital gift card for the original amount paid for your gift if you would like to try a different item.

     

    FIT & SIZING

    • I’m new to Brass. How does your clothing fit?
      • We do our best to make our clothes “fit true to size” which means if you are generally a medium in major brands (GAP, J.Crew, Banana Republic) you will be a medium in Brass. Some styles fit looser or more fitted, in which case this will be noted in the product description. Also, our customers are very helpful about leaving size recommendations in the reviews!
    • Can you recommend something for me?
      • We’d love to! You can discover a few of our bestsellers here. These pieces are the perfect introduction to our line; they’re great staple additions to any wardrobe.
      • If you’d like recommendations specific to you, email us with your bra size, denim size, and typical dress size. You can even include a photo and we’ll let you know what will work best!

     

     CLOSET KITS

    • What’s the deal with the Closet Kits?
      • We know sometimes your wardrobe needs a little refresh, so we created our Closet Kit, now simpler than ever! Choose any 3 full-price items and enter the code CLOSETKIT25 at checkout and we'll give you $25 off your order. A Closet Kit is meant to deliver value on both quality and price, therefore, no other discounts or coupons can be applied to Closet Kit orders.
      • Can I exchange something from a Closet Kit?
        • We offer free exchanges if you need to exchange the same style for another size. We do not offer exchanges for different styles. You can go through our standard returns process here. 
      • Can I return something from a Kit?
        • Should you need to return an item from a Closet Kit, the refund or merchandise credit will be prorated to reflect the discount you received on the order. You can go through our standard returns process here. 

     

    DISCOUNTS & PROMOTIONS

    • Do you provide discounts/have sales?
      • We don't hold sales or offer discounts very often. We do however offer customers a last chance for styles with limited sizing that will not be restocked. All products are reduced by 15-30% and can be found in our Last Chance Room.
    • I have a discount code! How do I apply it to my order?
      • To add a discount code to your order, all you have to do is simply enter the code in the "Discount/Gift Card" box at check out. Once you enter your code your total will reflect your order’s new amount.
    • I just purchased an item and now it's on sale! Can I get a refund for the difference?
        • If you've placed an order within 7 days of an item going on final sale we are happy to issue you a merchandise credit for the difference paid. Please email us within a week of the sale date to begin this price adjustment process. For items that are on promotion or temporary markdown we are not able to offer a price adjustment. 

       

      GIFT CARDS

      • Where can I purchase a Brass gift card?
        • Well, aren’t you nice! You can purchase a Brass gift card directly from our website under “Gift Cards”. All gift cards will be sent via email to the email address of the person who placed the order. You can then forward this email to the recipient or you can click the link to be taken to a page where you can print out the gift card and give it in person. 

       

      LAST CHANCE ROOM

      • What is The Last Chance Room?
        • All items within our “Last Chance Room” are marked as final sale. These items have been reduced in price and cannot be returned for a refund or credit. We understand that buying a final sale item can be tricky, so if you have any questions regarding sizing, email us! We're here to help.
      • Can I return a “Last Chance Room” item?
        • Final Sale items cannot be returned. If size is your issue, we will do our best to accommodate exchanges of the same style, in another size, if available. We cannot guarantee due to limited sizes and quantities. If you are new to Brass, we do not recommend you purchase something from The Last Chance Room. Instead, try one of our best-sellers and find out your size. Then, you can take advantage of Last Chance Room items knowing your fit!

       

      OTHER 

      • How do I learn about new product and events?
        • First, sign-up for our newsletter. You’ll get $10 off your first purchase and we only send out quality emails, no spam. Second, follow us on Instagram – it’s where we announce new product launches and in-person events.
      • Where is your clothing made?
        • All of our clothing is designed in house at our office in Boston, MA and manufactured at either on of our two partner factories located in Hangzhou, China. Our design team visits our factories multiple times a year to ensure a strong working relationship and to continually improve the quality of our products. Learn more about our commitment to producing ethically here.
      • What do I do if something is out of stock?
        • We are so sorry for the inconvenience! If a product you are looking for is out of stock, we strongly recommend you sign up to be on the product waitlist. You can do this on the individual product page. We do get a handful of items back in stock from returns and exchanges, so it is definitely worth signing up in order to be notified if the item comes back in stock!
      • Do you offer wholesale partnerships?
        • We are delighted to say we have recently begun to explore wholesale partnerships. If interested, please email us to be put in touch with the appropriate team member.